Q. How do I access my account history?
A. If you have created an account with diamondleathers.com, you may access that information on the My Account page. Simply click the My Account button and enter your email address and password to access your account history. All your account information and history is 100% encrypted using 128-bit SSL technology for your security and protection. The My Account link is either found on the top or on the bottom of every page.

Q. Why do I need to create an account?
A. Creating an account will help us to assist you better in the future and help us to email you about product changes or specials that we may offer. Plus by logging in every time you enter this site your activities are protected by password. So for your peace of mind please create an account today.

Q. What is the diamondleathers.com privacy policy?
A. At diamondleathers.com we consider your personal information private and do everything we can to protect it. For more details about our Privacy Policy go to our security and privacy page.

Q. What are my payment options?
A. Currently we only accept credit cards. The credit cards we accept are: Visa and MasterCard.

Q. Are my credit card transactions on diamondleathers.com safe?
A. Absolutely! Because your personal payment information is encrypted using 128-bit SSL technology. Did you know that it's actually and statistically safer to use your credit card over the Internet than it is in a restaurant, neighborhood store or even over the phone? If you need more details go to our security and privacy page.

Q. Can I make a change after I've placed my order?
A. For the most part no changes may be made after an order is submitted, however if you contact us by phone before your purchase has been processed for shipping we may be able to help you. Generally, all orders are processed and entered into the warehousing system throughout the business day and shipped by the following business day.

Q. Will I get a receipt for the order I placed?
A. Yes. Plus you will receive an email confirming your order detailing the price of each item, applicable tax (Ohio only), shipping charges and your order number. Also, you may print or copy the order page after your order has been submitted and accepted. You can also check your diamondleathers.com store account for details about all your orders.

Q. Do you ship to addresses outside the United States?
A. We currently deliver online orders to U.S. addresses only. However, if you would like to ship out of the United States contact us by email gmdiamond@roadrunner.com or by phone (330-321-1907) to possibly make arrangements. The Contact Us link is either found on the top or on the bottom of every page.

Q. Do I need to supply a physical shipping address?
A. Yes. UPS requires a physical shipping address.

Q. Do you ship to P.O. Box numbers, APO and FPO addresses?
A. Sorry we do not automatically do it at this time. Currently we only ship to addresses with a street address. However, if it is the only way you have to receive an order from us then contact us by email gmdiamond@roadrunner.com or by phone (330-321-1907) to possibly make arrangements. The contact us link is either found on the top or on the bottom of every page

Q. How long will it take to receive my order?
A. Standard delivery orders will arrive in four to ten business days. See our shipping and handling Information page for more details.

Q. Can I return an item?
A. Yes, but see our returns policy page for detailed instructions on how to.

Q. When will my credit card account be credited after I have returned an item?
A. A credit to your account will be processed as quickly as possible. Most credits will appear on your credit card statement within three weeks of returning the item. See our returns page and security page for more details.

Q. What if I have a damaged or defective product?
A. All products may have a warranty with the manufacturer. You will need to contact the manufacturer if your product is defective. If the damaged was a result of the shipping process, you will need to contact the shipper and file a claim. See our shipping and handling page and returns page for more information. You may contact me directly for assistance at gmdiamond@roadrunner.com or phone me at 330-321-1907.

Q. What if I have received the wrong product?
A. You need to contact me at gmdiamond@roadrunner.com for instructions on what you need to do next. Check out the returns page for more details.

Q. How could an item be out of stock when it still appears on your site?
A. Even though we do update our site regularly, periodically a product may become unavailable after the order has been placed. See our shipping and handling page for more details. In rare cases such as this we will notify you by e-mail that your order is on backorder and then do our utmost to fulfill the order as soon as possible. You may also have the option to cancel the order or replace it with a similarly priced item.

Q. Who supplies diamondleathers.com with its leather products?
A. Our company sells many name brand leather products. You can find out more details about our suppliers and us by viewing our About Us page. The About Us link is either found on the top or on the bottom of every page.

Q. Can you tell me how to take care of and how to store my leather products?
A. Surely! We have many care and storage tips to share with you. Simply click on our Leather Care link which is found in the yellow shaded area to the left of any page you happen to be on.

Q. What if I am not sure what size I should order?
A. If you trying to decide between two different sizes of a certain item to order then choose the larger item. Otherwise for sizing details, click on the Size Charts link which is found in the yellow shaded area to the left of any page you happen to be on.

Q. Can I expect to see any changes or new products in your store?
A. Yes!! Our store will continue to grow daily. Visit our site on a regular basis to see all our latest additions, specials and changes. If you would like us to notify you about anything new then please sign up by either create an account or simply by entering our Contest, this will put you on our mailing list.

Q. I have a business online and would like information about placing my link on your site?
A. Yes. I would love to possibly do business with you. If you are interested in sponsoring on my site or if you would like me to be your affiliate or if you would like me to share links with you, I am sure we can reach some type of arrangement. Please get in touch with me by email gmdiamond@roadrunner.com or by phone (330-321-1907). See contact us and Resources page.

Q. How can I contact diamondleathers.com if I have any more questions?
A. Simply go to our contact us page and send an e-mail to gmdiamond@roadrunner.com 24-7 or phone us between 7:00 a.m. and 11:00 p.m. Eastern Standard Time, seven days a week, at 330-321-1907 for more details. The contact us link is either found on the top or on the bottom of every page.

Q. How do I use a coupon or a gift certificate when making a purchase?
A. Detailed information and instructions can be found at the Gift Voucher FAQ page by clicking the Gift Voucher FAQ link in the yellow shaded area to the left of every page.

Q. How do I understand more about all the differences in leather?
A. We are glad that you asked this question, because an educated customer is our best customer. The more you know about leather the more confident in Diamond Leathers you will become, that is why we have a Leather Facts page to help you understand a little more about leather.